FAQs

FREQUENTLY ASKED QUESTIONS
  • ORDER QUESTIONS 
- I DIDN’T I RECEIVE AN E-MAIL CONFIRMATION AFTER I MADE MY ORDER. WHAT SHOULD I DO?

Please check your spam email folder first. If the email isn’t there, please call our customer service team at 305-858-5247 or email us at help@inseasonjewelry.com

- HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

All orders are shipped within 24 hours from payment (excluding weekends). As soon as we have shipped your order, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number and access to the shipment information. 

- I HAVE RECEIVED A DAMAGE, DEFECTIVE OR WRONG ITEM. WHAT SHOULD I DO? 

If you've received a damaged, defective, or wrong item please contact us here to inform us of the error before sending the product back. Our customer service will reply with the action we will take to remedy the situation. 

- HOW LOND DOES DELIVERY TAKE? 

Please refer to our shipping info chart for delivery times. 

- WHERE DO I ENTER MY COUPON CODE? 

When you are ready to complete the order you will have the option to enter the coupon code at checkout. You will see a box to add the coupon code and then click on the "apply" button. Once applied, you will see your new total order value. 

  • JEWELRY QUESTIONS

- DO WE ENGRAVE?

Unfortunately, no. At this time we do not offer this service. 

- I DON'T KNOW MY RING SIZE, WHAT SHOULD I DO?

No worries, head on over to our ring size chart guide

  • PAYMENT QUESTIONS

- WHAT PAYMENT OPTIONS DO YOU ACCEPT? 

We accept the following payment options:

- Visa 

- Mastercard 

- American Express 

- Paypal 

- Google Wallet 

- WHAT PAYMENT INFORMATION YOU COLLECT FROM ME? 

All transactions are secure and encrypted. Credit card information is never stored within our systems.