FAQs

FAQs

 


  • ORDER QUESTIONS
I DIDN’T I RECEIVE AN E-MAIL CONFIRMATION AFTER I MADE MY ORDER. WHAT SHOULD I DO?

Please check your spam email first. If the email isn’t there, please call our customer service team at 305-858-5247 or email us at help@inseasonjewelry.com

 

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

All orders are shipped within 24 hours from payment (excluding weekends). As soon as we shipped your order, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number and access to the shipment information. 

 

I HAVE RECEIVED A DAMAGE, DEFECTIVE OR WRONG ITEM. WHAT SHOULD I DO? 

If you've received a damaged, defective or wrong item please contact us here to inform us the error before sending the product back. Our customer service will reply with the action we will take to remedy the situation. 

 

HOW LOND DOES DELIVERY TAKE? 

Please refer to our shipping info chart for delivery times. 

 

WHERE DO I ENTER MY COUPON CODE? 

When your are ready to complete the order you will have the option to enter the coupon code at checkout. Your will see a box to add the coupon code and then click on "apply" button. Once applied, you will see your new total order value. 

 

  • JEWELRY QUESTIONS

DO WE ENGRAVE?

Unfortunately, no. At this time we do not offer this service. 

 

I DON'T KNOW MY RING SIZE, WHAT SHOULD I DO?

No worries, head on over to our ring size chart guide

 

  • PAYMENT QUESTIONS

WHAT PAYMENT OPTIONS DO YOU ACCEPT? 

We accept the following payment options:

- Visa 

- Mastercard 

- American Express 

- Paypal 

- Google Wallet 

 

WHAT PAYMENT INFORMATION YOU COLLECT FROM ME? 

All transactions are secure and encrypted. Credit card information is never stored in our systems.